Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiry@theprofessionalworld.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiry@theprofessionalworld.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiry@theprofessionalworld.com.

We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at enquiry@theprofessionalworld.com.

In case you received the wrong item.

Drop us an email at enquiry@theprofessionalworld.com. or call us at 9315743367 within 5 days of the date of delivery. Our Customer delight team will resolve it at the earliest.

In case you received a damaged item.

Drop us an email with your order id and the picture of the damaged product at enquiry@theprofessionalworld.com. or call at 9315743367 within 5 days of the date of delivery. Our customer delight team will help you with your queries and resolve it at the earliest.

In case you have concerns related to the product.

Drop us an email at enquiry@theprofessionalworld.com  or call at 9315 743 367. Our customer delight team will help you with your queries and resolve it within 24 hours.

In case you need to cancel your order before it has been dispatched.

You can cancel an order within 3 hours of placing the order.

In case you need to cancel your order after it has been dispatched.

You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.

In case your order is marked delivered but not received by you.

Drop us an email at enquiry@theprofessionalworld.com or call us at 9315 743 367 within 3 days (72 hours) of the date of delivery. Our Customer delight team will resolve it at the earliest.

Shipping charges on purchase.

We offer FREE Shipping on all orders above Rs.299, which is notified from time to time. We also offer Cash-On-Delivery at no additional charge. You should consider the shipping rates shown at the time of check-out to be final.